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Customer Service

Payment, Pricing & Promotions

Domestic 
We accept all major credit-card and cash payment via PayPa and Google Checkout. Both require us to ship to your registered address. It is usually your billing address unless you have added an additional shipping address registered to your account. All credit-card transactions are handled through Paypal and Google Checkout and we do not see or record any credit card details during payment transactions. All transactions are encrypted and 100% secure. We verify your address before shipping. We also accept wire transfers. Once a wire transfer has been received we can ship the item to any address. Please call or email to make arrangements.

International 
We accept all major credit-card and cash payment via PayPa and Google Checkout. Both require us to ship to your registered address. It is usually your billing address unless you have added an additional shipping address registered to your account. All credit-card transactions are handled through Paypal and Google Checkout and we do not see or record any credit card details during payment transactions. All transactions are encrypted and 100% secure. We verify your address before shipping. We also accept wire transfers. Once a wire transfer has been received we can ship the item to any address. Please call or email to make arrangements.

Shipping & Delivery

Domestic 
Shipping charges apply to all domestic purchases. Price will be calculated automatically based on value, destination and location availability by carrier at time of purchase. Not all locations have shipping available. All domestic orders are sent by way of Royal Mail Special Delivery for fully insured next day delvery before 1.pm.

Purchases over £1,000 include complimentary overnight shipping with insurance (Orders placed Friday through Sunday will be shipped on the following Monday for Tuesday delivery). 

International 
Shipping charges apply to all international purchases. Price will be calculated automatically based on value, destination and location availability by carrier at time of purchase. Not all locations have shipping available. Allow 3-5 working days for deliveries. All shipping charges Including Insurance. Express deliveries can be arranged, please call or email to make arrangements.

Purchases over £1,000 include complimentary overnight shipping with insurance (Orders placed Friday through Sunday will be shipped on the following Monday).

 

Returns & Replacements

We appreciate that it can be difficult to ascertain a true likeness of an item from an image, and therefore offer a full refund (less shipping) or an exchange for up to 30 days of the date of purchase, if for any reason you are not fully satisfied with your purchase.
Items can be returned direct to Hattonsantiques.co.uk  within 30 days as confirmed above from the date of purchase. 
 
BY POST: Hattons Antiques Ltd - 88-90 Hatton Garden, London, EC1N 8PN. Please return all items by way of Royal Mail Special Delivery, insured for the appropriate amount.

 


Privacy & Security

Personal information provided to Hattons Antiques Ltd will only be used for the purposes stated when the information is requested. Personal information will not be sold to third parties, mined or provided to direct marketing companies or other such organisations. The data that we collect is used solely for purposes of web metrics and traffic analysis by Hattons Antiques Ltd.
Personal information collected and/or processed by Hattons Antiques Ltd is held in accordance with the provisions of the Data Protection Act 1998.

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We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.